Payment is No Longer the End of the Customer Journey”, with Romain Piquet

Payment is No Longer the End of the Customer Journey", with Romain Piquet

15/07/2026

In this episode of NeCXt David speaks with Romain Piquet, e-commerce payment specialist at Nuvei, about why checkout is now a critical brand moment, how local payment methods can directly reduce cart abandonment, and why payments should be treated as part of the full customer journey.

The conversation also dives into the future of payments: the role of crypto and stablecoins, the value of payment data, the balance between frictionless checkout and security, and how AI agents and connected devices may reshape how transactions happen altogether. From local relevance to global infrastructure, this episode shows why the future of payments is much bigger than transactions alone.

Full Episode Transcript: Expand to Read

Hi everyone and welcome to Next, your new podcast that explores digital transformation in a simple and actionable way. My name is David and I’m thrilled to be your host for this monthly podcast. For years, I’ve been passionate about marketing, customer experience and digital transformation. Having led international companies through rapid growth and digital evolution, I thought it was about time for me to share the lessons, insights and experiences I’ve gathered along the way.

So this is why I have decided to create Next, a podcast designed to demystify digital transformation. In today’s world, where tech and business collide, Next will break down complex digital trends and emerging technologies into practical and actionable insights. Our mission is simple. We cut through the noise and jargon to make these innovations accessible for leaders so you can see exactly how they fit into your business goals.

Alongside a curated group of industry leaders and experts, we’ll explore digital transformation from a brand-first and customer-centric perspective. From improving customer experience to empowering employees, we’ll dive into how tech can reshape your brand, boost engagement, and accelerate growth. The goal is to equip senior decision makers with the knowledge and tools they need to not only keep up but thrive in an ever-evolving business landscape.

So join me on this exciting journey and let’s uncover how you can turn disruption into opportunities and position your brand as a leader in a digital first world. So stay tuned. The first episode is coming very soon.